Joe Davey

December 10, 2022

James Gulke

December 10, 2022

Bradley Ware went obove and beyond the call of duty!!! My wife and i were facing the possibility of living on the street with cold weather and snow. I had brought my 2017 Chevy Calarado to Jim Begans Toyota. I had explained to him that this the only asset that we had in the world. My wife is very sick. We were told that our money for the sale would be here the next day. My wife and I showed up to wait for our check. It took a long time, Mr. Ware could see that my wife and I were stressing. With little money in my pocket, Mr Ware stepped forward and said let's see about getting you guys a place to stay for the night. Not only did he get us a room, he paid for it out of his own pocket!!! We are staying comfortable in our motel. This Man deserves employee of the year. May God Bless you Mr. Ware!!!

Wilson Kuswanto

December 5, 2022

Worked with Mark on my 2023 Sienna purchase. Couldn't be any easier. Mark was very straight forward, available and kept me in the loop. My experience was almost too good to be true. During these crazy times dealerships have all the leverage but Mark and the rest of the staff treated me very well and was fair. They did not push for additional add-ons or mark ups. We should all support dealerships like Jim Bagan and I will definitely be coming back.

Erin Hammack

March 31, 2025

Drove up from the Bay to pick up my 2025 Grand Highlander Nightshade Hybrid. The very first car I've ever gotten to pick out and I'm so in love. Had thee best experience with Mark and Wayne at Jim Bagan Toyota! Zero pressure unlike sleezy dealers down in the Bay. Everyone on staff was so nice and pleasant. Mark went through all the details of the car with us which was so helpful with all the new technology! I am ever so thankful for this car and this experience. We would definitely make the trek to Tahoe to buy a car from them again...and next time spend a few days!

Steve Uhl

March 30, 2025

I don't write many reviews, but my experience with Osiris Peralta at Jim Bagan was awesome. As opposed to other dealers and salespeople in the Bay Area who aggressively try to force you to pay unnecessary dealer add ons, Osiris gave me a great deal without any of the BS. He is down to earth, honest, and hard working. He even met us on the weekend on his day off to complete the paperwork, hand over the keys, and explain the features of the car. I would recommend this dealership without hesitation to anyone looking to buy a Toyota. Well worth the drive. Thank you Osiris!

Brent Wilegus

March 6, 2025

Amazing dealer experience. This was my first time buying a new car (RAV4 XLE) and after visiting 3 other dealerships I began getting frustrated with the mandatory aftermarket fees and just being straight up lied too sometimes… then I found this dealership and met Mark. Straight to the point, 10% cheaper than everyone else, extremely polite, made the experience fun and I will never go to any other Toyota dealer in northern Nevada again. Excellent customer service, prices, environment and experience. Finance manager was also very professional and enjoyable as well. Do yourself a favor and only shop here. It’s unmatched. Thank you again Jim Bagan Toyota! I will be back and refer you to everyone. Thank you for the savings! It helped me get ceramic tint the next day.

Max Livingstone

February 20, 2025

Best experience I've ever had repairing a car. So professional and communicative.

Adriann Kremer

February 17, 2025

Tina is always so great to work with. She is consistently going above and beyond to ensure we have all of the information needed as well as understand the future needs of our vehicle. We have stayed a Toyota fan because of her and the team there! Vehicles are not cheap but knowing you have a fair and trustable person working with you makes all the difference.

Ryan Church

August 22, 2024

Very nice service advisors and great to have a parts dept up here in Tahoe. Edit to add, great price on parts too. Pad kit with shims, love it!

Harrison Chen

January 22, 2025

This review is for Osiris Peralta. Although things did not go as planned in the end, this is a review to compliment the exceptional customer service I received from Osiris. From the beginning of meeting him on the phone to reserving a Sienna, Osiris was professional, quickly responsive to questions, and provided great communication in regards to updates on car delivery. Although we had a last minute change in heart, I want to express my appreciation for Osiris in his assistance in finding a new car for my family. Now I understand why this dealership has such high reviews. This level of professionalism goes unmatched.

Genny B.

January 2, 2025

I live near Chico, CA. Found the 2025 RAV4 I wanted on the website on a Sunday (they were closed) and Mark answered the phone anyway when I called! He was so helpful from that time forward! I bought the vehicle sight unseen apart from the online photos, and Mark was there every step of the way to answer any questions I had (and there were many!) He was knowledgeable, pleasant, and has a great sense of humor too! Once the deal was completed my car was safely delivered to me by Paul who was very courteous and helped to finalize my DMV paperwork. Amazing experience from start to finish and I look forward to making a trip to South Lake Tahoe this spring or Summer to visit the dealership and say thank you in person for the best car buying experience I’ve ever had (and I’ve bought several vehicles in my life). Thank you Mark, Paul, and anyone else at Jim Bagan Toyota who helped to make this a no pressure experience that was smooth, easy, and low stress. Oh, and did I mention their price was better than Sacramento? Keep it up, it’s a GREAT business model that will keep people coming from miles around and has made me a customer for life. I’m spreading the word, that’s for sure! Genny B.

Joel Hammeke

December 16, 2024

I was recently working with Osiris Peralta. He texted me after inquiring about a car my fiancé wanted. The car was unavailable everywhere I looked. I told him the color and features it needed. He found it and told me he could have it in 3 days. He accomplished the impossible. My fiancé ultimately decided on something else but I couldn’t have asked for better service. His prompt response and unwavering ability to take action gave us a choice on what we could buy. I couldn’t have asked for better service. Thanks Osiris!!

Traci Rae Wong

November 27, 2024

I live in Sacramento but have my car serviced here whenever I can, most recently 11/25/24 for the following reasons: Half the wait time, personalized care, friendly helpful staff, very thorough. I forgot my gas door had been stuck until after oil change was complete and ready to leave. They checked if spring was in stock then made the time to repair at half the cost of Sacramento Toyotas!!

Eric Nelson

October 3, 2024

No problems buying my car here, but what a nightmare with the service department the other week. went in for routine maintenance of my Tacoma and left w/ a $500 bill to clean my A/C and then to boot they left it not working. When I went back they found evidence of a rats nest in my car, which although its not their fault its extremeley frustrating that they didn't do that 2 minute check the first time and so that original $500 bill was pointless. On top of that service staff was unapologetic To give some credit, after leaving a negative survey the manager gave me a call and seemed to agree w/ me but basically at that point there was nothing they could do.

Arnold Higareda

September 16, 2024

I came into Toyota looking for a new truck and JJ went above and beyond to help me find the perfect truck for me and explained everything very clearly which made the process great we looked at a couple of Tacoma's and he helped me get into a 2024 Tacoma. I’ve had this truck for a couple of days now and I absolutely love it! Thanks to JJ and his crew for making this purchase a great experience, I highly recommend coming here for anyone’s next Toyota purchase super friendly staff and JJ did a fantastic job at helping me find the perfect truck for me!

Katie Orlopp

July 18, 2024

Well well well. They got me in the same week I called. They serviced my car and did the recall work by 2:00. They sent me a video - A VIDEO - by text of what they did on my car and the status of various fluid levels and brake/tire wear levels. The service cost $121, far less than other dealers or even private shops. Very happy customer here. I plan to come back.

K James

December 6, 2023

Our new car purchase experience at Jim Bagan Toyota was phenomenal. Our sales associate (Christopher), Finance (Wayne) and the General Manager was an absolute pleasure to deal with while purchasing our GR Corolla. Well worth taking the wonderful drive from Reno to Tahoe to deal with this dealer and their excellent employees. Thank you to everyone involved, my wife and I appreciate everything!

Phil Randazzo

June 19, 2024

Best buying experiences since I can remember!! I've been buying cars for over 35 years and honestly this was one of the best! Seemed like I was buying a car from a family. Mark, our sales person, he genuinely cared about my wife and I. Highly recommend!! Phil

James R

March 25, 2024

I purchased a new 4Runner from here in November 2023, the salesman was Mark Shehadi, hopefully I've spelled that correctly. I was clear on what I was and was not interested in, and Mark respected me enough to listen to what I wanted. We agreed on a price on my desired vehicle and there were no last minute changes in availability, add ons, price, or any of the other strategies some salesmen use to pressure you. Even after Mark made the sale and had my money he didnt try to run me off or just toss me the keys, he painstakingly went through every feature of the car with me, and made sure I got my rental car returned without issues, he really seemed like too good of a guy to be selling cars, if you read this Mark I really appreciated the time and effort! The detailer also did an excellent job detailing the car the day I bought it and didnt just run it through one of those auto washes that scratch up the paint, I dont recall the detailer's name but he shook my hand and was very polite. In the past I've been misled and treated poorly at dealerships, it was refreshing to not leave frustrated, empty handed, or with the feeling that someone had just decieved me. Buying a car should be as simple as buying anything else, so thank you Mark for being honest! Also the 4runner is sick and I go offroading all the time in it. Probably one of the coolest offroading/camping vehicles ever made.

Alexis Rickman

March 21, 2024

First time getting service at this Toyota and it was amazing!! Quick and easy and they even sent me a video of the inspection!! So cool. Thank you Tina and everyone else there, we’re so lucky to have you in town!

Natalie Diaz

March 16, 2024

Had an amazing experience buying a car here! I talked pricing over the phone with Mark, so all i had to do was come in, sign papers and pick up the car, which was so fast and efficient! Mark was super helpful and had an amazing attitude! I couldn’t come pick up the car during business hours so Wayne so kindly offered to stay after hours. They were all so nice and made this car buying experience great! Love my new camry💞

b fred

March 1, 2024

Lee at the service department was exceptional. I had taken my vehicle to a DIFFERENT shop. When I left, I noticed that the check engine light was on. I called the other shop. They were defensive, and said that they didn't know if the light was on before I brought it in. Also, they didn't see the check engine light when they drove my truck out of their service bay after they finished their work. So, I drove to the Toyota dealership just AFTER closing. Lee the service foreman was in the parking lot, and just about to leave. There was actually a blizzard too. Seriously. Lee asked me if I needed help. I showed him the engine code from the auto parts store. He immediately recognized that it was likely the other shop neglected to reconnect some parts that had to be removed to make the repairs. He knew what was involved to repair model of Toyota I had too. If I'm in Tahoe, I'm going to check with Jim Bagan's service department. It really helps to have confidence in your mechanic, and not have to go back multiple times.

blaine lake

January 14, 2024

Great experience with Jim Bagan Toyota. I was in the market for a Highlander Limited Hybrid. There are very few available. I'm in Utah and most vehicles are spoken for long before arriving at the dealership. Most dealers are also charging a market adjustment. I searched with a 500 mile radius and queried the dealers about availability of cars that interested me. Mark Shehadi called me and asked if I wanted the Platinum Hybrid they had. When he told me the particulars and no market adjustment I said yes. I told him I would be flying in from Utah so he said they'd pick me up at the Reno airport, which they did. The GM was also great. They took my check and I was driving home in no time. Everyone there was so friendly and helpful. I've bought more than 30 new cars in the last 40 years and I've never had such a great experience. It was worth the flight and long drive home. I love the car, and I would highly recommend this dealership to anyone. Thanks guys.

Nicholas Hendricks

January 13, 2024

bdk028

December 24, 2023

Visited to test drive Rav4 Prime. Called Mark if test drive was possible for prime. He is was very kind and said yes even though it was long weekend. Rav4 Prime drive was superb. Will definitely buy my next Toyota from here.

Kenny Gibson

December 1, 2023

Took our new Tacoma in for re-call inspection of airbag. Very nice customer service department

Brenan Greene

November 29, 2023

Solid experience with Jim Bagan Toyota. They worked with me on the price quite a bit for our 2023 SR5 Premium. Had some hiccups along the way, however they made up for it in the end. Solid team up there. Will buy more Toyotas from this place.

Richard Kinnett

November 21, 2023

Amazing service as always! They really go above an beyond by providing quotes for possible things that might need fixing in the future too! Thank you all once again for phenomenal service.

Mike Fajman

November 18, 2023

Marc Corrado

October 16, 2023

Bought my car from here and do all servicing here. If you can, have Tina as your Service Advisor., she is very knowledgeable and professional

Matt Algeo

October 5, 2023

Rudest worst customer service particularly from the ladies in there. Have never once been able to do anything my truck has specifically told me go to dealer for. Waited days for a callback for an appointment. Never got the appointment because I mentioned their poor service and got hung up on. The ladies there are Horrid humans.

Kirubaharan Subramaniyan

September 28, 2023

Picked up a new car for my friend. We drove from San Jose. The best experience I had in any dealership. Glad we took the vehicle here. Both the GM and the sales person Robert, made sure that we understand everything before we get the car, right from every feature and how to use, to all the documents, agreements what it means etc. I would definitely want to buy my next Toyota here. They were very kind and professional from the beginning

XdkX A

September 8, 2023

Excellent experience. Mark was straight forward. I never liked how car dealers desperately begged for your business. This is not your typical dealer . Mark advised me on my best option and stepped back , letting me decide no pressure. When I pulled the trigger , JJ explained every penny on that paperwork in Layman’s terms . On top of this I gotta killer deal… couldn’t be happier. Jim Bagan family thank you !

Mitra Conroy

August 30, 2023

My husband and I had a wonderful experience purchasing our Toyota Truck from Robert. The process was stress free and pleasant. Robert was very thorough and knowledgeable. We are very happy & love our truck. Thank you, Robert, for taking the time to explain everything so thoroughly from A to Z. By far you are the BEST! John & Mitra

Marika McGoldrick

August 28, 2023

Love this toyota dealership! During our 5 years in the area, Tina and Valerie always went beyond our expectations. Our needs have always been met. This dealership always gave us the best advice and helped us save money every time it was possible. Really recommend them!

Mrs Xoke

July 25, 2023

We had a wonderful experience! Our sales rep Robert was very thorough and made sure he answered all of our questions and that we had all of the information we could need. We knew what we wanted, and we were able to call ahead to make sure it was actually on the lot and would still be there when we were able to drive up to see it. This was especially important because we were having to drive from two hours away as all of our local dealers had told us they had this car and when we got there to see it the car has just been sold. (We were beginning to feel like it was a ploy to get us in the door.) For all Nevada shoppers, this dealership is authorized with the state of Nevada to handle Nevada sales tax, so you don't need to worry about paying higher California sales tax. I truly recommend you give Jim Bagan Toyota a try.

John Dickinson

June 20, 2023

If I could give 6 stars I would... This is by far the best service department that I have dealt with.

A Smith

June 14, 2023

Very frustrating experience here. I love my car, that said we were told it had features it does not, we were told we would get a second key in “a few weeks” after we bought the car, it’s 6 months later, still no SECOND key (not third or fourth, just a basic second key). When we ask about this, they act like there’s something wrong with us, instead of fixing this ridiculous issue. Clearly, you’re still manufacturing cars, so let’s be honest, keys must be available. They don’t include an oil change at the 5k mile service, which is unheard of and absurd. 50k dollar car, and we’re treated like these are luxuries that Toyota does not offer when it’s a basic service. I’m very fed up and would not refer anyone to this dealership after my experience. The customer service has been poor.

Stephan G

May 25, 2023

I wouldn't suggest this place. If you are able to go anywhere else I would suggest that. With their terrible customer service with getting your car serviced there... I would highly suggest going any where else

Bonnie Mitchell

May 23, 2023

WMW

May 8, 2023

Served cars behind me instead of next in line. Short staffed.

Darren Kramer

March 21, 2023

Tina and Valerie were great to work with and provided great service. I will definitely be using this Toyota Dealership again

Andy Geisse

May 18, 2022

They did a fantastic job. Sneaked me in on a Friday afternoon due to a conflict I had in my schedule and then got the work done in 30 minutes. Great experience.

Charles Vorce

February 3, 2023

Excellent communication. Vehicle finished when promised. Nice people.

Cindy Ramos

February 3, 2023

Tina, Wayne, Valarie are wonderful! Dedicated to providing the best service experience. Knowledgeable, efficient, and helpful all of my Tacoma needs.

Mike Rothery

February 1, 2023

My wife and I recently had an exceptional experience at Jim Bagan Toyota. The team there went above and beyond to ensure that we were completely satisfied with our purchase. The salesperson (Wayne Lovejoy) was knowledgeable, friendly, and patient, answering all of our questions and concerns. The finance department was also very helpful and friendly. We were impressed with the clean and professional environment, as well as the overall level of customer service. We highly recommend this dealership to anyone in the market for a new or used Toyota. They truly exceeded our expectations and we will be returning customers for all of my future automotive needs.

Nickolas Doyle

January 28, 2023

Stoped here for an emergency since my brake was dangling on and not only did they take my car and fix it immediately but did it pro Bono. Incredibly nice and understanding people especially Lee. If the service I was given even remotely reflects how they treat everyone else I could not recommend it enough.

Mercades Beran

January 11, 2023

Lisa

January 1, 2023

Loved that I got a video of my car inspection

Samantha Fried

December 31, 2022

$182, took my truck in to get the tire sensors changed out. JB called and said they only had 3 of the 4 sensors so they didn’t change them out. Then JB sent me an estimate of work that needed to be done for $1,700. Why would I even consider that when they can’t even finish the job they were hired to do? So I got charged $182 for an absolutely nothing. Walked away shaking my head, don’t think I’ll be back.

Joe Davey

December 10, 2022

James Gulke

December 10, 2022

Bradley Ware went obove and beyond the call of duty!!! My wife and i were facing the possibility of living on the street with cold weather and snow. I had brought my 2017 Chevy Calarado to Jim Begans Toyota. I had explained to him that this the only asset that we had in the world. My wife is very sick. We were told that our money for the sale would be here the next day. My wife and I showed up to wait for our check. It took a long time, Mr. Ware could see that my wife and I were stressing. With little money in my pocket, Mr Ware stepped forward and said let's see about getting you guys a place to stay for the night. Not only did he get us a room, he paid for it out of his own pocket!!! We are staying comfortable in our motel. This Man deserves employee of the year. May God Bless you Mr. Ware!!!

Wilson Kuswanto

December 5, 2022

Worked with Mark on my 2023 Sienna purchase. Couldn't be any easier. Mark was very straight forward, available and kept me in the loop. My experience was almost too good to be true. During these crazy times dealerships have all the leverage but Mark and the rest of the staff treated me very well and was fair. They did not push for additional add-ons or mark ups. We should all support dealerships like Jim Bagan and I will definitely be coming back.

Erin Hammack

March 31, 2025

Drove up from the Bay to pick up my 2025 Grand Highlander Nightshade Hybrid. The very first car I've ever gotten to pick out and I'm so in love. Had thee best experience with Mark and Wayne at Jim Bagan Toyota! Zero pressure unlike sleezy dealers down in the Bay. Everyone on staff was so nice and pleasant. Mark went through all the details of the car with us which was so helpful with all the new technology! I am ever so thankful for this car and this experience. We would definitely make the trek to Tahoe to buy a car from them again...and next time spend a few days!

Steve Uhl

March 30, 2025

I don't write many reviews, but my experience with Osiris Peralta at Jim Bagan was awesome. As opposed to other dealers and salespeople in the Bay Area who aggressively try to force you to pay unnecessary dealer add ons, Osiris gave me a great deal without any of the BS. He is down to earth, honest, and hard working. He even met us on the weekend on his day off to complete the paperwork, hand over the keys, and explain the features of the car. I would recommend this dealership without hesitation to anyone looking to buy a Toyota. Well worth the drive. Thank you Osiris!

Brent Wilegus

March 6, 2025

Amazing dealer experience. This was my first time buying a new car (RAV4 XLE) and after visiting 3 other dealerships I began getting frustrated with the mandatory aftermarket fees and just being straight up lied too sometimes… then I found this dealership and met Mark. Straight to the point, 10% cheaper than everyone else, extremely polite, made the experience fun and I will never go to any other Toyota dealer in northern Nevada again. Excellent customer service, prices, environment and experience. Finance manager was also very professional and enjoyable as well. Do yourself a favor and only shop here. It’s unmatched. Thank you again Jim Bagan Toyota! I will be back and refer you to everyone. Thank you for the savings! It helped me get ceramic tint the next day.

Max Livingstone

February 20, 2025

Best experience I've ever had repairing a car. So professional and communicative.

Adriann Kremer

February 17, 2025

Tina is always so great to work with. She is consistently going above and beyond to ensure we have all of the information needed as well as understand the future needs of our vehicle. We have stayed a Toyota fan because of her and the team there! Vehicles are not cheap but knowing you have a fair and trustable person working with you makes all the difference.

Ryan Church

August 22, 2024

Very nice service advisors and great to have a parts dept up here in Tahoe. Edit to add, great price on parts too. Pad kit with shims, love it!

Harrison Chen

January 22, 2025

This review is for Osiris Peralta. Although things did not go as planned in the end, this is a review to compliment the exceptional customer service I received from Osiris. From the beginning of meeting him on the phone to reserving a Sienna, Osiris was professional, quickly responsive to questions, and provided great communication in regards to updates on car delivery. Although we had a last minute change in heart, I want to express my appreciation for Osiris in his assistance in finding a new car for my family. Now I understand why this dealership has such high reviews. This level of professionalism goes unmatched.

Genny B.

January 2, 2025

I live near Chico, CA. Found the 2025 RAV4 I wanted on the website on a Sunday (they were closed) and Mark answered the phone anyway when I called! He was so helpful from that time forward! I bought the vehicle sight unseen apart from the online photos, and Mark was there every step of the way to answer any questions I had (and there were many!) He was knowledgeable, pleasant, and has a great sense of humor too! Once the deal was completed my car was safely delivered to me by Paul who was very courteous and helped to finalize my DMV paperwork. Amazing experience from start to finish and I look forward to making a trip to South Lake Tahoe this spring or Summer to visit the dealership and say thank you in person for the best car buying experience I’ve ever had (and I’ve bought several vehicles in my life). Thank you Mark, Paul, and anyone else at Jim Bagan Toyota who helped to make this a no pressure experience that was smooth, easy, and low stress. Oh, and did I mention their price was better than Sacramento? Keep it up, it’s a GREAT business model that will keep people coming from miles around and has made me a customer for life. I’m spreading the word, that’s for sure! Genny B.

Joel Hammeke

December 16, 2024

I was recently working with Osiris Peralta. He texted me after inquiring about a car my fiancé wanted. The car was unavailable everywhere I looked. I told him the color and features it needed. He found it and told me he could have it in 3 days. He accomplished the impossible. My fiancé ultimately decided on something else but I couldn’t have asked for better service. His prompt response and unwavering ability to take action gave us a choice on what we could buy. I couldn’t have asked for better service. Thanks Osiris!!

Traci Rae Wong

November 27, 2024

I live in Sacramento but have my car serviced here whenever I can, most recently 11/25/24 for the following reasons: Half the wait time, personalized care, friendly helpful staff, very thorough. I forgot my gas door had been stuck until after oil change was complete and ready to leave. They checked if spring was in stock then made the time to repair at half the cost of Sacramento Toyotas!!

Eric Nelson

October 3, 2024

No problems buying my car here, but what a nightmare with the service department the other week. went in for routine maintenance of my Tacoma and left w/ a $500 bill to clean my A/C and then to boot they left it not working. When I went back they found evidence of a rats nest in my car, which although its not their fault its extremeley frustrating that they didn't do that 2 minute check the first time and so that original $500 bill was pointless. On top of that service staff was unapologetic To give some credit, after leaving a negative survey the manager gave me a call and seemed to agree w/ me but basically at that point there was nothing they could do.

Arnold Higareda

September 16, 2024

I came into Toyota looking for a new truck and JJ went above and beyond to help me find the perfect truck for me and explained everything very clearly which made the process great we looked at a couple of Tacoma's and he helped me get into a 2024 Tacoma. I’ve had this truck for a couple of days now and I absolutely love it! Thanks to JJ and his crew for making this purchase a great experience, I highly recommend coming here for anyone’s next Toyota purchase super friendly staff and JJ did a fantastic job at helping me find the perfect truck for me!

Katie Orlopp

July 18, 2024

Well well well. They got me in the same week I called. They serviced my car and did the recall work by 2:00. They sent me a video - A VIDEO - by text of what they did on my car and the status of various fluid levels and brake/tire wear levels. The service cost $121, far less than other dealers or even private shops. Very happy customer here. I plan to come back.

K James

December 6, 2023

Our new car purchase experience at Jim Bagan Toyota was phenomenal. Our sales associate (Christopher), Finance (Wayne) and the General Manager was an absolute pleasure to deal with while purchasing our GR Corolla. Well worth taking the wonderful drive from Reno to Tahoe to deal with this dealer and their excellent employees. Thank you to everyone involved, my wife and I appreciate everything!

Phil Randazzo

June 19, 2024

Best buying experiences since I can remember!! I've been buying cars for over 35 years and honestly this was one of the best! Seemed like I was buying a car from a family. Mark, our sales person, he genuinely cared about my wife and I. Highly recommend!! Phil

James R

March 25, 2024

I purchased a new 4Runner from here in November 2023, the salesman was Mark Shehadi, hopefully I've spelled that correctly. I was clear on what I was and was not interested in, and Mark respected me enough to listen to what I wanted. We agreed on a price on my desired vehicle and there were no last minute changes in availability, add ons, price, or any of the other strategies some salesmen use to pressure you. Even after Mark made the sale and had my money he didnt try to run me off or just toss me the keys, he painstakingly went through every feature of the car with me, and made sure I got my rental car returned without issues, he really seemed like too good of a guy to be selling cars, if you read this Mark I really appreciated the time and effort! The detailer also did an excellent job detailing the car the day I bought it and didnt just run it through one of those auto washes that scratch up the paint, I dont recall the detailer's name but he shook my hand and was very polite. In the past I've been misled and treated poorly at dealerships, it was refreshing to not leave frustrated, empty handed, or with the feeling that someone had just decieved me. Buying a car should be as simple as buying anything else, so thank you Mark for being honest! Also the 4runner is sick and I go offroading all the time in it. Probably one of the coolest offroading/camping vehicles ever made.

Alexis Rickman

March 21, 2024

First time getting service at this Toyota and it was amazing!! Quick and easy and they even sent me a video of the inspection!! So cool. Thank you Tina and everyone else there, we’re so lucky to have you in town!

Natalie Diaz

March 16, 2024

Had an amazing experience buying a car here! I talked pricing over the phone with Mark, so all i had to do was come in, sign papers and pick up the car, which was so fast and efficient! Mark was super helpful and had an amazing attitude! I couldn’t come pick up the car during business hours so Wayne so kindly offered to stay after hours. They were all so nice and made this car buying experience great! Love my new camry💞

b fred

March 1, 2024

Lee at the service department was exceptional. I had taken my vehicle to a DIFFERENT shop. When I left, I noticed that the check engine light was on. I called the other shop. They were defensive, and said that they didn't know if the light was on before I brought it in. Also, they didn't see the check engine light when they drove my truck out of their service bay after they finished their work. So, I drove to the Toyota dealership just AFTER closing. Lee the service foreman was in the parking lot, and just about to leave. There was actually a blizzard too. Seriously. Lee asked me if I needed help. I showed him the engine code from the auto parts store. He immediately recognized that it was likely the other shop neglected to reconnect some parts that had to be removed to make the repairs. He knew what was involved to repair model of Toyota I had too. If I'm in Tahoe, I'm going to check with Jim Bagan's service department. It really helps to have confidence in your mechanic, and not have to go back multiple times.

blaine lake

January 14, 2024

Great experience with Jim Bagan Toyota. I was in the market for a Highlander Limited Hybrid. There are very few available. I'm in Utah and most vehicles are spoken for long before arriving at the dealership. Most dealers are also charging a market adjustment. I searched with a 500 mile radius and queried the dealers about availability of cars that interested me. Mark Shehadi called me and asked if I wanted the Platinum Hybrid they had. When he told me the particulars and no market adjustment I said yes. I told him I would be flying in from Utah so he said they'd pick me up at the Reno airport, which they did. The GM was also great. They took my check and I was driving home in no time. Everyone there was so friendly and helpful. I've bought more than 30 new cars in the last 40 years and I've never had such a great experience. It was worth the flight and long drive home. I love the car, and I would highly recommend this dealership to anyone. Thanks guys.

Nicholas Hendricks

January 13, 2024

bdk028

December 24, 2023

Visited to test drive Rav4 Prime. Called Mark if test drive was possible for prime. He is was very kind and said yes even though it was long weekend. Rav4 Prime drive was superb. Will definitely buy my next Toyota from here.

Kenny Gibson

December 1, 2023

Took our new Tacoma in for re-call inspection of airbag. Very nice customer service department

Brenan Greene

November 29, 2023

Solid experience with Jim Bagan Toyota. They worked with me on the price quite a bit for our 2023 SR5 Premium. Had some hiccups along the way, however they made up for it in the end. Solid team up there. Will buy more Toyotas from this place.

Richard Kinnett

November 21, 2023

Amazing service as always! They really go above an beyond by providing quotes for possible things that might need fixing in the future too! Thank you all once again for phenomenal service.

Mike Fajman

November 18, 2023

Marc Corrado

October 16, 2023

Bought my car from here and do all servicing here. If you can, have Tina as your Service Advisor., she is very knowledgeable and professional

Matt Algeo

October 5, 2023

Rudest worst customer service particularly from the ladies in there. Have never once been able to do anything my truck has specifically told me go to dealer for. Waited days for a callback for an appointment. Never got the appointment because I mentioned their poor service and got hung up on. The ladies there are Horrid humans.

Kirubaharan Subramaniyan

September 28, 2023

Picked up a new car for my friend. We drove from San Jose. The best experience I had in any dealership. Glad we took the vehicle here. Both the GM and the sales person Robert, made sure that we understand everything before we get the car, right from every feature and how to use, to all the documents, agreements what it means etc. I would definitely want to buy my next Toyota here. They were very kind and professional from the beginning

XdkX A

September 8, 2023

Excellent experience. Mark was straight forward. I never liked how car dealers desperately begged for your business. This is not your typical dealer . Mark advised me on my best option and stepped back , letting me decide no pressure. When I pulled the trigger , JJ explained every penny on that paperwork in Layman’s terms . On top of this I gotta killer deal… couldn’t be happier. Jim Bagan family thank you !

Mitra Conroy

August 30, 2023

My husband and I had a wonderful experience purchasing our Toyota Truck from Robert. The process was stress free and pleasant. Robert was very thorough and knowledgeable. We are very happy & love our truck. Thank you, Robert, for taking the time to explain everything so thoroughly from A to Z. By far you are the BEST! John & Mitra

Marika McGoldrick

August 28, 2023

Love this toyota dealership! During our 5 years in the area, Tina and Valerie always went beyond our expectations. Our needs have always been met. This dealership always gave us the best advice and helped us save money every time it was possible. Really recommend them!

Mrs Xoke

July 25, 2023

We had a wonderful experience! Our sales rep Robert was very thorough and made sure he answered all of our questions and that we had all of the information we could need. We knew what we wanted, and we were able to call ahead to make sure it was actually on the lot and would still be there when we were able to drive up to see it. This was especially important because we were having to drive from two hours away as all of our local dealers had told us they had this car and when we got there to see it the car has just been sold. (We were beginning to feel like it was a ploy to get us in the door.) For all Nevada shoppers, this dealership is authorized with the state of Nevada to handle Nevada sales tax, so you don't need to worry about paying higher California sales tax. I truly recommend you give Jim Bagan Toyota a try.

John Dickinson

June 20, 2023

If I could give 6 stars I would... This is by far the best service department that I have dealt with.

A Smith

June 14, 2023

Very frustrating experience here. I love my car, that said we were told it had features it does not, we were told we would get a second key in “a few weeks” after we bought the car, it’s 6 months later, still no SECOND key (not third or fourth, just a basic second key). When we ask about this, they act like there’s something wrong with us, instead of fixing this ridiculous issue. Clearly, you’re still manufacturing cars, so let’s be honest, keys must be available. They don’t include an oil change at the 5k mile service, which is unheard of and absurd. 50k dollar car, and we’re treated like these are luxuries that Toyota does not offer when it’s a basic service. I’m very fed up and would not refer anyone to this dealership after my experience. The customer service has been poor.

Stephan G

May 25, 2023

I wouldn't suggest this place. If you are able to go anywhere else I would suggest that. With their terrible customer service with getting your car serviced there... I would highly suggest going any where else

Bonnie Mitchell

May 23, 2023

WMW

May 8, 2023

Served cars behind me instead of next in line. Short staffed.

Darren Kramer

March 21, 2023

Tina and Valerie were great to work with and provided great service. I will definitely be using this Toyota Dealership again

Andy Geisse

May 18, 2022

They did a fantastic job. Sneaked me in on a Friday afternoon due to a conflict I had in my schedule and then got the work done in 30 minutes. Great experience.

Charles Vorce

February 3, 2023

Excellent communication. Vehicle finished when promised. Nice people.

Cindy Ramos

February 3, 2023

Tina, Wayne, Valarie are wonderful! Dedicated to providing the best service experience. Knowledgeable, efficient, and helpful all of my Tacoma needs.

Mike Rothery

February 1, 2023

My wife and I recently had an exceptional experience at Jim Bagan Toyota. The team there went above and beyond to ensure that we were completely satisfied with our purchase. The salesperson (Wayne Lovejoy) was knowledgeable, friendly, and patient, answering all of our questions and concerns. The finance department was also very helpful and friendly. We were impressed with the clean and professional environment, as well as the overall level of customer service. We highly recommend this dealership to anyone in the market for a new or used Toyota. They truly exceeded our expectations and we will be returning customers for all of my future automotive needs.

Nickolas Doyle

January 28, 2023

Stoped here for an emergency since my brake was dangling on and not only did they take my car and fix it immediately but did it pro Bono. Incredibly nice and understanding people especially Lee. If the service I was given even remotely reflects how they treat everyone else I could not recommend it enough.

Mercades Beran

January 11, 2023

Lisa

January 1, 2023

Loved that I got a video of my car inspection

Samantha Fried

December 31, 2022

$182, took my truck in to get the tire sensors changed out. JB called and said they only had 3 of the 4 sensors so they didn’t change them out. Then JB sent me an estimate of work that needed to be done for $1,700. Why would I even consider that when they can’t even finish the job they were hired to do? So I got charged $182 for an absolutely nothing. Walked away shaking my head, don’t think I’ll be back.

Joe Davey

December 10, 2022

James Gulke

December 10, 2022

Bradley Ware went obove and beyond the call of duty!!! My wife and i were facing the possibility of living on the street with cold weather and snow. I had brought my 2017 Chevy Calarado to Jim Begans Toyota. I had explained to him that this the only asset that we had in the world. My wife is very sick. We were told that our money for the sale would be here the next day. My wife and I showed up to wait for our check. It took a long time, Mr. Ware could see that my wife and I were stressing. With little money in my pocket, Mr Ware stepped forward and said let's see about getting you guys a place to stay for the night. Not only did he get us a room, he paid for it out of his own pocket!!! We are staying comfortable in our motel. This Man deserves employee of the year. May God Bless you Mr. Ware!!!

Wilson Kuswanto

December 5, 2022

Worked with Mark on my 2023 Sienna purchase. Couldn't be any easier. Mark was very straight forward, available and kept me in the loop. My experience was almost too good to be true. During these crazy times dealerships have all the leverage but Mark and the rest of the staff treated me very well and was fair. They did not push for additional add-ons or mark ups. We should all support dealerships like Jim Bagan and I will definitely be coming back.

Service Specials

100,000 Mile Club Special

Springtime Special

Toyota Tire Special

Reviews

Erin Hammack

Steve Uhl

Brent Wilegus

Ownership starts here

Jim Bagan Toyota in South Lake Tahoe, CA

Jim Bagan Toyota Financing

Smog Checks, Service, Parts & Rentals

Jim Bagan Toyota

Inventory

Service

Financing

Dealership